Family Homes - Emergency Contacts et al

Are you living in a Family Home provided by Eagle Estates?

If so, you're in the right place.  If you are looking for HMO info, you'll find it here.

Electrical Issues:

Power loss to many sockets and bulbs may be the result of a power surge or foreign / faulty plugs within a circuit. Power losses can be easily rectified in house by the following steps:

Locate the consumer unit/fuse board and check which switch or circuit has turned off (the button will be down). Attempt to re set by pushing the relevant switch up.  If it stays up then it was a simple trip issue.

If it drops again, this means there is an issue on the circuit.

We recommend you unplug each item currently in the circuit (all plugs and switches are off and removed) and re set the fuse board. You can then re add the plugs and turn on the switches one by one until the fuse cuts off again. This will find the fuse board " tripping issue". The electrical item or plug causing the issue must  not be used until it has been fixed.

If you have a higher emergency concerning electrical safety,  initially, you should raise the task through Arthur and allow Eagle Estates 48 hours to get your issue resolved .

Providing that you have followed these steps, you can call our preferred electrician, Zeus Electrical who can be contacted by WhatsApp on 07939 171437.  You must only call this number if you have reported the issue via Arthur Online more than 48 hours previously and have not been responded to.    

Please ensure you leave a message and state you are in an Eagle Estates' property.

If a light is not working or a socket is not working, please raise the issue via our Arthur App and we will handle when we are next open for business.

Hot Water and Heating

PLEASE BE CAREFUL WHEN CALLING OUT OF HOURS CONTRACTORS AS CHARGES MAY BE LEVIED TO YOU IF YOU HAVE NOT FOLLOWED THE ADVICE

Your hot water and heating may be down and you may need a plumber to investigate. Initially, you should raise the task through Arthur and allow Eagle Estates, 48 hours to get your heating and hot water working again.  Should your heating and hot water fail out of office hours, the emergency contact is Alpha Plumbing - 07940 044 665.  You must only call this number if both your heating and hot water is not working AND you have reported the issue via Arthur Online more than 48 hours previously and have not been responded to.  

Leaks

If you have a leak which is causing water damage you MUST isolate the supply. You can do this by turning off the stop cock which is usually under the kitchen sink.  If you cannot locate the stop cock, your meter outside, in the street, should be turned off.  This will stop water from the mains entering the house. This is usually located on the pavement outside the front door to the building.

For emergencies, whereby you cannot stop the leak despite following the above steps, please call Alpha Plumbing 07940 044 665.  Please note, you must only call this number if you cannot stop the water yourself by turning off at the stop cock or the mains.

Locks

Have you been locked out or lost your keys? Our locksmith is Northants Locks 07751 626 540 however please read the below before you book in a locksmith as charges will be applied to your account.

LOST KEYS or LOCKED OUT

If you have lost your keys and are locked out, we may have a spare copy in the office and during working hours we can have these sets cut for you at a cost and you can gain entry to your home. We do not send a locksmith for you nor do we drive to the house to open the property doors. The cost of each most keys is £18.00.  However,if you have a high security key, this will cost between £45.00 - £65.00 depending on the key.

ENDING TENANCY / RENEWING TENANCY / ROLLING-PERIODIC CONTRACTS

Our Online management software (Arthur Online) may send you a notice that your tenancy is expiring.

You have several options to consider:

Option 1 - Renew tenancy. You can request this by clicking renew tenancy on your Arthur App. We need the landlord's consent to renew so bare with us whilst we contact the landlord and obtain their permission.

Option 2 - End tenancy. You can request this by clicking end tenancy on your Arthur App. Once we receive this, we will ensure that notice has been given in line with your AST.

Option 3 - No action by Eagle Estates Limited / Landlord or the tenant. If your contract is neither renewed or ended and the fixed term date expires, we do not assume you will be vacating. By contractual law, it is assumed you wish to remain in the property until you or Eagle Estates Limited actively request to end the tenancy. This means that if no party takes action on the contract to end or renew, a fixed term your contract will continue month by month and all the terms will remain the same.  This legally protects you from any form of eviction and ensures the landlord gives legal notice correctly, even after your fixed term ends. 

EXITING YOUR ROOM AND RECLAIMING YOUR DAMAGE DEPOSIT

As you are aware we undertook a digital inventory of your room prior to you moving in. Now it's time to move out, you can review the inventory to ensure the room is handed back in the same condition that it was taken.

We expect the following to be carried out for us to release the damage deposit:

• All carpets should be vacuumed completely, removing any dust, dirt or human hair.
• All hard floor areas to be vacuumed, mopped and / or wiped down removing any residue and dirt.
• All skirting boards, door frames, handles, switches, windows (internal), work tops, shelves, handrails, bannisters, window ledges, inside each drawer and wardrobe (if fixed or supplied) dusted and cleaned completely - removing any marks or staining.
• All personal items, furniture, refuse, paper, clothing tags, shampoos, hand soaps, paperclips and spare change etc must all be removed from the property.
• Any stains to carpets must be removed with the correct stain removing equipment and solutions.
• Ensuite areas and kitchens must be wiped down inside the cupboards and outside including the fronts of the cupboards.
• Ovens must be cleaned to the standard of the original inventory, including hobs and removing extractor filters and cleaning these and re-hanging.
• Any items left in the cupboards removed, food debris and food staining cleaned away. Fridges, freezers, washing machines (dispenser drawer and seals), microwaves etc (if supplied) both internally and externally cleaned thoroughly and ready for use.
• Shower doors are cleaned to a streak free finish, any hair in plugs, sinks and on the floor removed. Silver taps and handles wiped down, enamel and other bathroom items wiped down of streaks / staining. Mirrors cleaned of any water stains or marks.
• Tiles wiped down of streaks and water marks (a diluted bleach or anti-bacterial agent is enough to sanitise tiling and grout areas)
• All items not on the inventory removed (toilet roll / bleaches etc).
• The garden area both front and rear is cultivated in line with your inventory. Driveways and parking is de-weeded and any sheds / garages are cleared of items as per the inventory.

Finally, please ensure you: 

• Re-direct your post
• Clean the house to the standard of the inventory
• Ensure the keys are returned 12:00 noon latest on the contract end date to 41 Sheep Street, Northampton, NN1 2NE
• Contact the local authority to close your council tax
• Cancel your TV Licence
• Provide final meter readings to your utility providers
• Cancel any TV or Internet packages